Medical Front Desk & Patient Services Associate I

Symphony Care Alliance; Ormond Beach (FL); Vor Ort; USD 21.000 - 26.000; Vollzeit

Zusammenfassung

Symphony Care Alliance is seeking a Front Desk Associate I to welcome patients and support daily front office operations in a medical practice in Florida. You will handle check-in/check-out, scheduling, insurance verification, and payments with friendly, professional service.

Responsibilities include verifying demographics and insurance, coordinating with clinical staff, and maintaining accurate EMR records while upholding HIPAA and company policies.

Qualifikationen

• High school diploma or equivalent required.
• Previous customer service experience preferred; medical office experience a plus.
• Strong communication, organization, and attention to detail.
• Ability to learn scheduling and EMR systems.

Aufgaben

• Greet patients and assist with check-in and check-out.
• Verify and update patient demographics, insurance information, and required forms.
• Schedule appointments and answer incoming calls.
• Verify insurance eligibility and obtain referrals or authorizations as assigned.
• Collect copays and outstanding balances and record payments.
• Maintain accurate patient records in the EMR system.
• Coordinate with clinical staff to support appointment flow.
• Maintain a clean, organized reception area.
• Protect patient confidentiality and follow HIPAA requirements and company policies.
• Perform other administrative duties as assigned.

Kenntnisse

Customer service

Communication

Multitasking

HIPAA compliance

Basic computer skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Symphony Care Alliance is seeking a Front Desk Associate I to welcome patients and support daily front office operations in a medical practice in Florida. You will handle check-in/check-out, scheduling, insurance verification, and payments with friendly, professional service.

Responsibilities include verifying demographics and insurance, coordinating with clinical staff, and maintaining accurate EMR records while upholding HIPAA and company policies.