Front Desk Associate I

Symphony Care Alliance; Ormond Beach (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Symphony Care Alliance is seeking a Front Desk Associate I to welcome patients and support daily front office operations in a medical practice in Florida. You will handle check-in/check-out, scheduling, insurance verification, and payments with friendly, professional service.

Responsibilities include verifying demographics and insurance, coordinating with clinical staff, and maintaining accurate EMR records while upholding HIPAA and company policies.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred; medical office experience a plus.
• Strong communication, organization, and attention to detail.
• Ability to learn scheduling and EMR systems.

Responsibilities

• Greet patients and assist with check-in and check-out.
• Verify and update patient demographics, insurance information, and required forms.
• Schedule appointments and answer incoming calls.
• Verify insurance eligibility and obtain referrals or authorizations as assigned.
• Collect copays and outstanding balances and record payments.
• Maintain accurate patient records in the EMR system.
• Coordinate with clinical staff to support appointment flow.
• Maintain a clean, organized reception area.
• Protect patient confidentiality and follow HIPAA requirements and company policies.
• Perform other administrative duties as assigned.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Basic computer skills

Education

High school diploma or equivalent

Job description

Description

Position Summary
The Front Desk Associate I welcomes patients and supports daily front office operations in a medical practice. This position handles patient check-in and check-out, appointment scheduling, insurance verification, and payments while providing friendly, professional service.

Essential Responsibilities

• Greet patients and visitors and assist with check-in and check-out.
• Verify and update patient demographics, insurance information, and required forms.
• Schedule appointments and answer incoming calls.
• Verify insurance eligibility and obtain referrals or authorizations as assigned.
• Collect copays and outstanding balances and accurately record payments.
• Maintain accurate patient records in the electronic medical record system.
• Communicate with clinical staff to coordinate patient needs and appointment flow.
• Maintain a clean, organized reception area.
• Protect patient confidentiality and follow HIPAA requirements and company policies.
• Perform other administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred; medical office experience is a plus.
• Strong communication, organization, and attention to detail.
• Basic computer skills and the ability to learn scheduling and electronic medical record systems.
• Ability to manage multiple tasks and interact professionally with patients and staff.
• Familiarity with medical terminology and insurance processes preferred.