Medical Front Desk & Patient Experience Specialist

Rehab United Inc.; Carlsbad (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) Company Match

Vacation & Holiday Pay

Sick Pay per state/city law

Free Fit Societe gym membership

Discounts on massage therapy

Job summary

Rehab United Inc. is seeking a friendly Front Office Assistant for our Carlsbad location. You will greet patients, confirm registrations, verify insurance, and manage appointment scheduling with a focus on accuracy and courteous service.

In this role you will handle calls, collect payments, and explain billing policies while maintaining confidentiality and teamwork. Join a supportive, community-focused practice that values growth and patient care.

Qualifications

• Proven superb customer service and communication skills.
• Strong attention to detail and organized work style.
• Efficient time management in high-pressure environments.
• Basic math using whole numbers, fractions, and decimals.
• Proficiency with MS Office applications (Excel, Word, Outlook, Teams).
• Ability to learn computer systems quickly while maintaining confidentiality.

Responsibilities

• Greet and check-in patients as they arrive.
• Collect and verify required forms and patient information.
• Verify insurance and health data prior to appointments.
• Maintain daily scheduling and appointment confirmations.
• Handle high volume of calls for appointments and requests.
• Collect co-pays and explain billing procedures to patients.
• Prepare and file patient forms.
• Balance daily receipts and ensure fee ticket accuracy.
• Perform other duties as assigned by management.

Skills

Customer service

Attention to detail

Time management

Basic math

MS Office

Computer systems

Confidentiality

Tools

Excel

Word

Outlook

Teams

Job description

Rehab United Inc. is seeking a friendly Front Office Assistant for our Carlsbad location. You will greet patients, confirm registrations, verify insurance, and manage appointment scheduling with a focus on accuracy and courteous service.

In this role you will handle calls, collect payments, and explain billing policies while maintaining confidentiality and teamwork. Join a supportive, community-focused practice that values growth and patient care.