Medical Front Desk & Patient Experience Coordinator

Lifestance-Health; Huntersville (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is hiring a Practice Coordinator to manage front office activities at our Huntersville location. You will ensure quality customer service for in-person and telehealth patients and clinicians, while supporting daily office operations.

The role requires strong communication, multitasking, and HIPAA-safe handling of confidential information, with a starting rate around $20.25/hour plus incentive potential.

Qualifications

• High School diploma or equivalent required.
• Associates or bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.

Responsibilities

• Create a positive work environment and support clinician and staff engagement.
• Perform front desk duties: check-in/out, greet patients, and manage queues.
• Assist with payments, scheduling, and portal/telehealth support.

Skills

Multitasking

Communication

Customer service

Administrative support

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is hiring a Practice Coordinator to manage front office activities at our Huntersville location. You will ensure quality customer service for in-person and telehealth patients and clinicians, while supporting daily office operations.

The role requires strong communication, multitasking, and HIPAA-safe handling of confidential information, with a starting rate around $20.25/hour plus incentive potential.