Medical Front Desk & Patient Concierge

AdventHealth; Riverview (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Riverview, FL is seeking a patient services/records role to support medical record requests, scheduling, and front-desk duties. The position is full-time with a day shift in the United States.

Responsibilities include greeting patients, verifying insurance, collecting payments, and coordinating referrals while ensuring timely and accurate documentation. Minimum education is a high school grad or equivalent, with 1+ years of related experience preferred.

Qualifications

• High School Grad or Equiv is required.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including documentation of the call.
• Responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient’s appointments.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Riverview, FL is seeking a patient services/records role to support medical record requests, scheduling, and front-desk duties. The position is full-time with a day shift in the United States.

Responsibilities include greeting patients, verifying insurance, collecting payments, and coordinating referrals while ensuring timely and accurate documentation. Minimum education is a high school grad or equivalent, with 1+ years of related experience preferred.