Medical Front Desk Assistant - Patient Experience

AdventHealth; Tampa (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Job summary

AdventHealth in Tampa, FL is seeking a patient services associate to support medical record requests, scheduling, and insurance coordination. This role emphasizes welcoming patient interactions, accurate documentation, and timely communication within a busy health care setting.

The position requires a high school diploma or equivalent and at least 1 year of related experience preferred. Day shift, full-time, on-site in Tampa, with competitive pay and benefits.

Qualifications

• High School Grad or Equiv [Required].
• 1+ years related experience [Preferred].

Responsibilities

• Facilitates medical record requests accurately and timely.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy. Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Tampa, FL is seeking a patient services associate to support medical record requests, scheduling, and insurance coordination. This role emphasizes welcoming patient interactions, accurate documentation, and timely communication within a busy health care setting.

The position requires a high school diploma or equivalent and at least 1 year of related experience preferred. Day shift, full-time, on-site in Tampa, with competitive pay and benefits.