Front Desk Coordinator (31388)

GI Alliance; Greenwich (CT); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Life insurance

Employee assistance program

Flexible spending account

Job summary

GI Alliance, located in Greenwich, CT, is seeking a full-time Front Desk Coordinator to enhance patient experiences by efficiently managing scheduling and insurance details. With a focus on patient care, we pride ourselves on collaboration across our team to deliver comprehensive services.

The ideal candidate should have a high school diploma, excellent communication skills, and at least 3 years of customer service experience, preferably in a medical environment. Familiarity with EMR systems like Epic is a plus.

Qualifications

• 3+ years of professional experience in a customer service role.
• Prior front-desk experience in a medical setting.
• At least 1 year of experience with an EMR system preferred.

Responsibilities

• Schedule office visits and confirm appointments.
• Update patient insurance and demographic information.
• Document patient interactions using Epic EMR.
• Process insurance authorizations as needed.
• Monitor and correct provider schedules.

Skills

Verbal communication

Written communication

Problem-solving

Customer service

EMR systems experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Epic EMR

Job description

Connecticut GI, a division of GI Alliance, is looking for a full-time experienced Front Desk Coordinator to join our Greenwich Care Center. We are the largest gastroenterology practice in Connecticut with over 30 Care Centers and still growing. Our employees are the foundation of our practice, and we pride ourselves on being named a Top Workplace eight times. Our team of clinical and administrative support staff work collaboratively with physicians and advanced practitioners to provide patients with comprehensive and compassionate care. Here at CTGI we promise to treat every patient as if they were a member of our own families, and we are looking for team members who embody this vision.

What You Will Do For Us

• Provide an exceptional patient experience by scheduling office visits, confirming appointments, updating patient insurance and demographic information, answering incoming calls, and documenting using Epic EMR.
• Ensure attention to detail by properly composing, processing, and following up on electronic phone messages and alerts.
• Act as a team player by using EMR to answer quick administrative questions.
• Demonstrate versatility by processing insurance authorizations when required.
• Monitor the schedule of assigned providers, noting and correcting errors as appropriate.

What We Are Looking For In You

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills.
• Exceptional interpersonal and customer‑service skills; 3+ years of professional experience.
• Prior front‑desk experience in a medical setting.
• Experience with an EMR system is ideal; Epic experience is a plus.

Job Type & Salary

• Full‑time
• Salary: From $18.00 per hour, depending on experience

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8‑hour shift
• Day shift
• Monday to Friday
• 8:30 am – 5:00 pm

Education & Experience

• High school diploma or GED (Required).
• Minimum of two years of experience in a medical office, front office, or scheduling preferred; 3 years of Microsoft Office experience (Required); Customer Service experience 3 years (Required); EMR systems 1 year (Preferred).

Requirements For Level I Status

• Entry level (1‑4 years experience) or meet basic requirements with need for additional supervision.
• Exceed 4 years experience but still meet only basic requirements with need for additional supervision.

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Basic arithmetic skills for calculations, balancing, and reconciling figures.
• Operational skill with office equipment.
• Paperwork filing skill.
• Phone triage skill.
• Written and verbal communication skill.
• Computer proficiency with Microsoft Excel, e‑mail, Internet, and PowerPoint.
• File organization skill.
• Flexibility to respond to changing demands.
• Task organization and prioritization skill.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff, and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

All job offers are contingent on the successful completion of a pre‑employment criminal history check.

EEO/AA-M/F/disabled/protected veteran