Patient Experience Coordinator — Medical Office

The Specialty Alliance; Avon (CT); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Connecticut GI in Avon is seeking a full-time, experienced Front Desk Coordinator to join our care center. You will manage patient scheduling, verify insurance, update demographics, and handle calls using Epic EMR. We emphasize exceptional service and teamwork to deliver compassionate gastroenterology care.

The ideal candidate has at least two years in a medical front desk role, strong communication, and proficiency with Microsoft Office. Salary ranges $18–$27 per hour plus benefits.

Qualifications

• High School Diploma or GED required.
• 3+ years professional experience in a medical front desk role.
• EMR experience; Epic EMR experience preferred.

Responsibilities

• Schedule office visits, confirm appointments, update insurance and demographics, answer calls, and document in Epic EMR.
• Prepare, process, and follow up on electronic messages and alerts with attention to detail.
• Assist as a team player, using EMR to answer quick questions as appropriate.
• Process insurance authorizations when required.
• Monitor provider schedules, identify and correct errors.

Skills

Experience 3+ yrs

Microsoft Office

Customer Service

Communication skills

EMR experience

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Connecticut GI in Avon is seeking a full-time, experienced Front Desk Coordinator to join our care center. You will manage patient scheduling, verify insurance, update demographics, and handle calls using Epic EMR. We emphasize exceptional service and teamwork to deliver compassionate gastroenterology care.

The ideal candidate has at least two years in a medical front desk role, strong communication, and proficiency with Microsoft Office. Salary ranges $18–$27 per hour plus benefits.