Insurance Verification Front Desk Pro (Medical Receptionist)

American Family Care; Montgomery (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Mental Health Coverage

HSA with employer contributions

Disability & Life Insurance

401(k) with Match

Paid Time Off

Employee Assistance Program

Uniform Allowance

Verizon Discount

Job summary

American Family Care is seeking a Medical Receptionist focused on insurance verification and revenue-cycle support at our urgent care centers. You will verify coverage before care, counsel patients on costs, and resolve billing issues to protect clinic revenue.

Responsibilities include greeting patients, processing payments, scheduling, and ensuring HIPAA-compliant record handling in a fast-paced medical office setting.

Qualifications

• Experience with insurance verification and medical billing.
• Ability to explain insurance concepts clearly to patients.
• Detail-oriented with strong numerical accuracy.
• Experience in a medical office or healthcare customer service.

Responsibilities

• Master Insurance Verification: verify coverage before services, prevent denials, maximize revenue.
• Excel at Financial Counseling: explain costs and billing clearly to patients.
• Solve Billing Problems: identify and resolve discrepancies before they affect revenue.
• Drive Patient Satisfaction: deliver excellent service during financial conversations.
• Be the Face of AFC: greet patients with warmth and professionalism.
• Own the Front Desk Flow: process payments, schedule appointments, manage check-ins.
• Protect Patient Information: maintain records per HIPAA regulations.

Skills

Insurance verification

Medical billing

Customer service

Attention to detail

HIPAA compliance

Problem-solving

EMR systems

Communication skills

Education

High school diploma

BLS certification

Related medical certifications (X-ray tech, MA)

Tools

Billing software

EMR software

Job description

American Family Care is seeking a Medical Receptionist focused on insurance verification and revenue-cycle support at our urgent care centers. You will verify coverage before care, counsel patients on costs, and resolve billing issues to protect clinic revenue.

Responsibilities include greeting patients, processing payments, scheduling, and ensuring HIPAA-compliant record handling in a fast-paced medical office setting.