Medical Front Desk & Insurance Specialist

American Family Care; Alcoa (TN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Mental Health Coverage

HSA with employer contributions

Disability & Life Insurance

401(k) with Employer Match

Paid Time Off

Employee Assistance Program

Uniform Allowance

Verizon Discount

Job summary

American Family Care seeks a Medical Receptionist with a strong focus on insurance verification and patient financial counseling. You will greet patients, verify coverage before services, and explain billing steps with empathy.

The role requires experience with EMR systems and medical billing software, and a willingness to handle challenging financial conversations while maintaining patient satisfaction.

Qualifications

• Experience with insurance verification and medical billing is required.
• Ability to explain complex insurance concepts with empathy and clarity.
• Detail-oriented with a focus on accuracy to prevent billing errors.

Responsibilities

• Verify insurance coverage before services and minimize claim denials.
• Explain costs and billing processes clearly to patients.
• Identify and resolve billing discrepancies before they affect revenue.

Skills

Insurance verification

Medical billing

Customer service

Front desk

HIPAA compliance

EMR systems

Education

High school diploma

Medical Assistant certification

X-Ray Tech certification

Tools

EMR systems

Medical billing software

Job description

American Family Care seeks a Medical Receptionist with a strong focus on insurance verification and patient financial counseling. You will greet patients, verify coverage before services, and explain billing steps with empathy.

The role requires experience with EMR systems and medical billing software, and a willingness to handle challenging financial conversations while maintaining patient satisfaction.