Front Office Associate – Pediatric Clinic – Stockton, CA

Teamwork Therapies; Stockton (CA); On-site; USD 26,174 - 34,440; Full time

Job summary

A pediatric clinic in Stockton, CA is looking for a Front Office Associate. The successful candidate will serve as the first point of contact for patients, ensuring smooth office operations, scheduling, billing coordination, and excellent patient service. This role demands at least 2 years of experience in an administrative position within a healthcare setting, alongside strong organizational skills and proficiency with office software. Join a multidisciplinary team dedicated to high-quality therapy for children.

Qualifications

• Minimum of 2 years of office administrative experience, preferably in a medical or healthcare setting.
• Strong organizational and time-management skills.
• Medical credentialing experience required.

Responsibilities

• Greet, register, and check in patients in the system.
• Confirm appointments and coordinate scheduling with providers.
• Respond promptly and professionally to patient inquiries, requests, and concerns.
• Ensure patient billing and insurance information is accurate and updated daily.
• Perform medical credentialing tasks as required.

Skills

Organizational skills

Customer service skills

Verbal communication skills

Written communication skills

Proficiency in office software

Ability to work in a team

Education

High school diploma or GED

Tools

Excel

Word

Google Docs

Job description

Front Office Associate – Pediatric Clinic – Stockton, CA

Posted 7 days ago

$19 – $25 / hour In-person Stockton Front Office Associate

About this role

Job Summary

We are seeking a reliable and detail-oriented Front Office Associate to join our pediatric clinic. This role is the first point of contact for patients and plays a critical role in ensuring smooth front office operations, accurate scheduling, billing coordination, and excellent patient service. The ideal candidate is organized, patient-focused, and experienced in medical office administration and credentialing.

Key Responsibilities

• Greet, register, and check in patients in the system
• Confirm appointments and coordinate scheduling with providers
• Respond promptly and professionally to patient inquiries, requests, and concerns
• Collect co-pays at the time of service or via phone for remote appointments
• Ensure patient billing and insurance information is accurate and updated daily
• Communicate pertinent patient and scheduling information to appropriate departments
• Ensure billing for all services is accurate, timely, and fully documented
• Support efficient cash collection and reimbursement practices while maintaining compliance with all applicable laws, regulations, and company policies
• Maintain confidentiality and comply with HIPAA and other healthcare regulations
• Perform medical credentialing tasks as required

Required Qualifications

• High school diploma or GED required
• Minimum of 2 years of office administrative experience, preferably in a medical or healthcare setting
• Previous experience in customer service, front desk, or patient-facing roles
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Proficiency with computers and office software (Excel, Word, Google Docs)
• Ability to build rapport with patients and work effectively in a team environment
• Medical credentialing experience required

Preferred Qualifications

• At least 1 year of experience using electronic health or medical record (EHR/EMR) systems
• Working knowledge of HIPAA, medical insurance regulations, and terminology for private, state, and federal payers
• Familiarity with coding, billing, and reimbursement protocols
• Typing speed of at least 40 WPM with accuracy
• At least 2 years of experience using office equipment and systems, including MS Office, email, automated billing systems, copiers, fax machines, and postage machines
• Basic administrative accounting skills

WHO WE ARE:

Teamwork Therapies is a leading provider of Occupational Therapy, Speech Language Pathology, Physical Therapy, In Home Early Intervention and Community based Early Intervention, with three clinic locations in Pleasanton, Tracy, and Stockton, California. We are a diverse and growing multidisciplinary team dedicated to client-centered therapy for children of all ages. We strongly value working collaboratively with other members of the interdisciplinary team to provide holistic care to our clients.

- In-person Tracy Front Office Associate

- In-person Pleasanton Front Office Associate