Front Desk Administrative Assistant

Neuro Wellness Spa; United States; On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Neuro Wellness Spa is seeking a Front Desk Receptionist to join their healthcare team in the United States. This full-time position requires managing patient interactions, scheduling appointments, and ensuring exceptional service. Candidates should have at least three years of experience in a clinical setting and excellent multitasking and communication skills.

The role includes verifying patient information and handling payment processes. Benefits include dental, health, and vision insurance, along with paid time off. Competitive hourly compensation is offered based on experience.

Qualifications

• Minimum of three years of experience in a medical or clinical setting.
• Strong multitasking abilities in a fast-paced environment.
• Excellent communication skills with a warm and professional approach.

Responsibilities

• Welcome patients and explain available services, payment options, and billing processes.
• Handle multiple phone lines and direct calls.
• Verify patient information and insurance eligibility.

Skills

Multitasking

Communication skills

EHR systems

Education

High school or equivalent

Job description

Job Description

We are seeking an organized and empathetic individual to become a valuable member of a dedicated healthcare team in the role of Front Desk Receptionist (mental health). This full-time position offers competitive hourly compensation and the opportunity to work alongside experienced professionals who are committed to delivering exceptional mental health care.

About the Position

As a Front Desk Receptionist, you will be instrumental in managing patient interactions and supporting the efficient operation of our clinical office. Your duties will include scheduling, assisting with patient intake, managing phone lines, and ensuring top‑tier patient service. The ideal candidate will thrive in a fast‑paced environment, be adept at handling various administrative responsibilities, and excel at creating a welcoming and efficient experience for all patients.

Primary Responsibilities

• Welcome patients both in person and via phone, explaining available services, payment options, and billing processes.
• Handle multiple phone lines, direct calls, take messages, and address inquiries, including calls from pharmacies, medical records, and medication authorizations.
• Verify patient information and insurance eligibility, ensuring the collection of payments and copayments before appointments.
• Assist patients with completing necessary forms and manage intake processes, prescription refills, and disability paperwork using the Electronic Health Record (EHR) system.
• Communicate with healthcare providers regarding appointment cancellations, missed appointments, and rescheduling requests.
• Coordinate new and follow‑up patient appointments using the EHR system, ensuring an efficient flow of appointments.
• Manage rescheduled or bumped appointments, contacting patients promptly to offer alternative scheduling options.
• Handle general front‑office tasks within a busy, patient‑focused clinical environment.
• Support patient flow in the office, balancing registration and appointment scheduling needs.
• Maintain a clean and organized workspace, ensuring that the lobby and office areas remain presentable at all times.
• Perform other duties as directed by the office manager or supervisor.

Qualifications

• A minimum of three years of experience in a medical or clinical setting.
• Strong multitasking abilities in a fast‑paced environment.
• Excellent communication skills, with a warm and professional approach when interacting with both patients and staff.
• Experience with EHR systems is highly preferred.
• Completion of a medical office assistant training program is a plus.

Diversity, Equity, and Inclusion Statement

We are committed to fostering a workplace that values and respects every individual. Our dedication to diversity, equity, and inclusion drives us to create an environment where all backgrounds, perspectives, and experiences are embraced. We believe a diverse team strengthens our ability to innovate and serve our community effectively. We warmly invite applicants from all walks of life to apply and become part of our mission to make a meaningful impact.

Job Type: Full‑time

Salary: $22 - $25 hourly DOE

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education

• High school or equivalent (Required)

Experience

• EMR systems: 2 years (Required)

Ability to Commute

• Train at our Brea location

Work Location

• In person