Front Office Associate – Pediatric Clinic – Tracy, CA

Teamwork Therapies; Stockton (CA); On-site; USD 26,174 - 34,440; Part time

Benefits offered by this job

Client-centered therapy environment

Collaborative team atmosphere

Job summary

A leading therapy provider in California is seeking a reliable Front Office Associate for their Pediatric Clinic. In this role, you will be the first point of contact for patients, managing scheduling, billing, and ensuring excellent service. Candidates should have experience in medical office administration and credentialing, possess strong organizational and communication skills, and be proficient with office software. This position is crucial for supporting an efficient and patient-focused clinic environment.

Qualifications

• Minimum of 2 years of office administrative experience, preferably in a medical or healthcare setting.
• Previous experience in customer service, front desk, or patient-facing roles.
• Proficiency with computers and office software.

Responsibilities

• Greet, register, and check in patients.
• Confirm appointments and coordinate scheduling with providers.
• Collect co-pays at the time of service.

Skills

Organizational skills

Time-management skills

Excellent written communication skills

Excellent verbal communication skills

Education

High school diploma or GED

Tools

Excel

Word

Google Docs

Job description

Front Office Associate – Pediatric Clinic – Tracy, CA

Posted 7 days ago

$19 – $25 / hour In-person Tracy Front Office Associate

About this role

Job Summary We are seeking a reliable and detail-oriented Front Office Associate to join our Pediatric Clinic. This role is the first point of contact for patients and plays a critical role in ensuring smooth front office operations, accurate scheduling, billing coordination, and excellent patient service. The ideal candidate is organized, patient-focused, and experienced in medical office administration and credentialing.

Key Responsibilities

• Greet, register, and check in patients in the system
• Confirm appointments and coordinate scheduling with providers
• Respond promptly and professionally to patient inquiries, requests, and concerns
• Collect co-pays at the time of service or via phone for remote appointments
• Ensure patient billing and insurance information is accurate and updated daily
• Communicate pertinent patient and scheduling information to appropriate departments
• Ensure billing for all services is accurate, timely, and fully documented
• Support efficient cash collection and reimbursement practices while maintaining compliance with all applicable laws, regulations, and company policies
• Maintain confidentiality and comply with HIPAA and other healthcare regulations
• Perform medical credentialing tasks as required

Required Qualifications

• High school diploma or GED required
• Minimum of 2 years of office administrative experience, preferably in a medical or healthcare setting
• Previous experience in customer service, front desk, or patient-facing roles
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Proficiency with computers and office software (Excel, Word, Google Docs)
• Ability to build rapport with patients and work effectively in a team environment
• Medical credentialing experience required

Preferred Qualifications

• At least 1 year of experience using electronic health or medical record (EHR/EMR) systems
• Working knowledge of HIPAA, medical insurance regulations, and terminology for private, state, and federal payers
• Familiarity with coding, billing, and reimbursement protocols
• Typing speed of at least 40 WPM with accuracy
• At least 2 years of experience using office equipment and systems, including MS Office, email, automated billing systems, copiers, fax machines, and postage machines
• Basic administrative accounting skills

WHO WE ARE:

Teamwork Therapies is a leading provider of Occupational Therapy, Speech Language Pathology, Physical Therapy, In Home Early Intervention and Community based Early Intervention, with three clinic locations in Pleasanton, Tracy, and Stockton, California. We are a diverse and growing multidisciplinary team dedicated to client-centered therapy for children of all ages. We strongly value working collaboratively with other members of the interdisciplinary team to provide holistic care to our clients.

- In-person Pleasanton Front Office Associate

- In-person Stockton Front Office Associate