Medical Receptionist

Bay State Physical Therapy; Bedford (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bay State Physical Therapy in Bedford, MA is seeking a Front Desk Coordinator to welcome patients, answer phones, schedule appointments, and verify insurance. You will manage intake forms, maintain records, and coordinate referrals and authorizations while supporting daily clinic operations and payments processing.

Strong customer service and organization are essential. The role focuses on delivering exceptional patient experiences in a fast-paced medical office, with teamwork and attention to

Qualifications

• Experience in a medical/healthcare front desk or office.
• Familiarity with insurance verification and patient financial responsibilities.
• Strong communication and customer service skills.
• Excellent organization and ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

Advance your career as a Front Desk Coordinator at Bay State Physical Therapy in Bedford, MA.

What You'll Do

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

What We're Looking For

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Why Join Us?

• Supportive, team-oriented culture
• Opportunities for career growth and professional development
• Meaningful work that helps improve patients' lives every day
• Collaborative environment where teamwork and patient care come first

Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

#LI-DNI