Medical Receptionist & Scheduling Specialist

Bay State Physical Therapy; Newton (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Bay State Physical Therapy in Newton, MA is seeking a Medical Receptionist to welcome patients, manage scheduling, and support front desk operations. You will be the first friendly face, answer phones, verify insurance, collect patient information, and coordinate referrals.

This role emphasizes accuracy, organization, and teamwork in a fast-paced healthcare setting, with opportunities for growth and professional development within a supportive, patient-centered culture.

Qualifications

• Experience in a medical office, healthcare setting, or front desk role required.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service.
• Answer phones and assist with scheduling appointments.
• Verify insurance benefits and explain patient financial responsibilities.
• Manage patient intake forms and maintain accurate records.
• Coordinate referrals, authorizations, and insurance approvals.
• Support clinic operations and maintain efficient schedules.
• Assist with billing, payments, and administrative tasks.

Skills

Customer service

Phone handling

Communication

Organization

Tools

EMR/EHR systems

Job description

Bay State Physical Therapy in Newton, MA is seeking a Medical Receptionist to welcome patients, manage scheduling, and support front desk operations. You will be the first friendly face, answer phones, verify insurance, collect patient information, and coordinate referrals.

This role emphasizes accuracy, organization, and teamwork in a fast-paced healthcare setting, with opportunities for growth and professional development within a supportive, patient-centered culture.