Front Desk Coordinator: Growth & Meaningful Patient Care

Bay State Physical Therapy; Bedford (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bay State Physical Therapy in Bedford, MA is seeking a Front Desk Coordinator to welcome patients, answer phones, schedule appointments, and verify insurance. You will manage intake forms, maintain records, and coordinate referrals and authorizations while supporting daily clinic operations and payments processing.

Strong customer service and organization are essential. The role focuses on delivering exceptional patient experiences in a fast-paced medical office, with teamwork and attention to

Qualifications

• Experience in a medical/healthcare front desk or office.
• Familiarity with insurance verification and patient financial responsibilities.
• Strong communication and customer service skills.
• Excellent organization and ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

Bay State Physical Therapy in Bedford, MA is seeking a Front Desk Coordinator to welcome patients, answer phones, schedule appointments, and verify insurance. You will manage intake forms, maintain records, and coordinate referrals and authorizations while supporting daily clinic operations and payments processing.

Strong customer service and organization are essential. The role focuses on delivering exceptional patient experiences in a fast-paced medical office, with teamwork and attention to