Patient Experience & Scheduling Specialist

Frey Consulting Group; Somerville (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bay State Physical Therapy in Somerville, MA seeks a Medical Receptionist to join our clinical team. You will welcome patients, answer phones, schedule appointments, verify insurance and explain patient financial responsibilities, while maintaining accurate forms and records.

This role supports smooth clinic operations, coordinates referrals and authorizations, and assists with billing and administrative tasks, in a fast-paced, patient-focused environment.

Qualifications

• Experience in a medical office, healthcare setting, or front desk role required.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service.
• Answer phones and assist with scheduling appointments.
• Verify insurance benefits and explain patient financial responsibilities.
• Manage patient intake forms and maintain accurate records.
• Coordinate referrals, authorizations, and insurance approvals.
• Support clinic operations and maintain efficient schedules.
• Assist with billing, payments, and administrative tasks.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Job description

Bay State Physical Therapy in Somerville, MA seeks a Medical Receptionist to join our clinical team. You will welcome patients, answer phones, schedule appointments, verify insurance and explain patient financial responsibilities, while maintaining accurate forms and records.

This role supports smooth clinic operations, coordinates referrals and authorizations, and assists with billing and administrative tasks, in a fast-paced, patient-focused environment.