Patient-Focused Medical Front Desk & Scheduling Specialist

Bay State Physical Therapy; Framingham (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bay State Physical Therapy in Framingham, MA is seeking a Medical Receptionist to provide front-desk support and patient service. You will welcome patients, answer calls, schedule appointments, verify insurance, and manage intake forms; supporting clinic operations to ensure smooth daily flow.

Ideal candidates have prior medical office experience, strong communication, and organization skills; ability to multitask in a fast-paced environment is valued.

Qualifications

• Experience in a medical/healthcare front desk setting.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service.
• Answer phones and assist with scheduling appointments.
• Verify insurance benefits and explain patient financial responsibilities.
• Manage patient intake forms and maintain accurate records.
• Coordinate referrals, authorizations, and insurance approvals.
• Support clinic operations and maintain efficient schedules.
• Assist with billing, payments, and administrative tasks.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Job description

Bay State Physical Therapy in Framingham, MA is seeking a Medical Receptionist to provide front-desk support and patient service. You will welcome patients, answer calls, schedule appointments, verify insurance, and manage intake forms; supporting clinic operations to ensure smooth daily flow.

Ideal candidates have prior medical office experience, strong communication, and organization skills; ability to multitask in a fast-paced environment is valued.