Front Desk Coordinator — Growth in Medical Office

Bay State Physical Therapy; Danvers (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Bay State Physical Therapy in Danvers, MA is seeking a Front Desk Coordinator to welcome patients, answer phones, schedule appointments, and support daily clinic operations. The role requires a friendly, professional demeanor and the ability to multitask in a fast-paced outpatient setting.

The position emphasizes insurance verification, patient financial responsibilities, and accurate record-keeping, with opportunities for growth within a collaborative team environment.

Qualifications

• Experience in a medical office or front desk role required.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Excellent communication and customer service skills.
• Strong organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service.
• Answer phones and assist with scheduling appointments.
• Verify insurance benefits and explain patient financial responsibilities.
• Manage patient intake forms and maintain accurate records.
• Coordinate referrals, authorizations, and insurance approvals.
• Support clinic operations and maintain efficient schedules.
• Assist with billing, payments, and administrative tasks.

Skills

Customer service

Communication

Multitasking

Organization

Tools

Scheduling software

Job description

Bay State Physical Therapy in Danvers, MA is seeking a Front Desk Coordinator to welcome patients, answer phones, schedule appointments, and support daily clinic operations. The role requires a friendly, professional demeanor and the ability to multitask in a fast-paced outpatient setting.

The position emphasizes insurance verification, patient financial responsibilities, and accurate record-keeping, with opportunities for growth within a collaborative team environment.