Medical Front Desk Coordinator

Lynn Rodens; Groton (CT); Presencial; USD 38 000 - 48 000; Tempo integral

Resumo da oferta

Lynn Rodens is seeking a dependable Medical Front Desk Coordinator to support a busy clinical environment in a frontline administrative role. The position requires hands-on experience with Epic, excellent customer service, and strong communication to ensure a positive patient experience.

The ideal candidate will manage patient check-ins, appointment scheduling, insurance verification, and front-desk operations while collaborating with clinical staff to maintain smooth patient flow and

Qualificações

• Epic experience required.
• Strong customer service and communication skills.
• Ability to work effectively in a busy clinical setting.
• Reliable, flexible, and team-oriented approach.
• Strong organization and attention to detail.
• Ability to manage multiple responsibilities while maintaining a positive patient experience.

Responsabilidades

• Greet patients and provide professional front-desk support.
• Complete patient check-in and check-out activities.
• Schedule and update patient appointments.
• Answer incoming calls and respond to routine questions.
• Verify insurance information and maintain accurate patient records.
• Update information and documentation within Epic.
• Communicate closely with clinical staff to support smooth patient flow.
• Assist with general administrative and front-desk responsibilities as needed.
• Help resolve scheduling or patient-service issues in a professional manner.
• Maintain confidentiality and follow established healthcare procedures.

Conhecimentos

Customer service

Communication

Organization

Ferramentas

Epic

Descrição da oferta de emprego

About The Opportunity

We are seeking a dependable and customer-focused

Schedule

Monday–Thursday: 9:30 AM–5:00 PM

Friday: 8:30 AM–5:00 PM

About The Opportunity

We are seeking a dependable and customer-focused Medical Front Desk Coordinator to support a busy clinical environment.

This role is ideal for someone who enjoys working with patients, managing multiple priorities, and keeping front-office operations organized and efficient. The right candidate will bring strong communication skills, a team-oriented attitude, and hands-on experience using Epic.

What You’ll Do

• Greet patients and provide professional front-desk support.
• Complete patient check-in and check-out activities.
• Schedule and update patient appointments.
• Answer incoming calls and respond to routine questions.
• Verify insurance information and maintain accurate patient records.
• Update information and documentation within Epic.
• Communicate closely with clinical staff to support smooth patient flow.
• Assist with general administrative and front-desk responsibilities as needed.
• Help resolve scheduling or patient‑service issues in a professional manner.
• Maintain confidentiality and follow established healthcare procedures.

What You Bring

• Epic experience required.
• Strong customer service and communication skills.
• Ability to work effectively in a busy clinical setting.
• Reliable, flexible, and team-oriented approach.
• Strong organization and attention to detail.
• Ability to manage multiple responsibilities while maintaining a positive patient experience.

Preferred:

Previous medical office or healthcare experience, including patient registration, scheduling, insurance verification, phones, and coordination with clinical teams.