Medical Front Desk Coordinator

Central Health; Austin (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Central Health in Austin, TX is seeking an organized front desk administrator to manage patient check-in, appointments, and insurance verification. You will greet patients, collect payments, and ensure accurate data entry in the EMR.

The role requires strong customer service and multitasking in a fast-paced clinical setting. You will work with the care team to maintain smooth patient flow, support front office operations, and ensure confidentiality in line with HIPAA guidelines.

Qualifications

• High School Diploma or equivalent.
• At least one year of demonstrated administrative experience.
• Understanding of HIPAA and patient privacy requirements.

Responsibilities

• Open front office and perform all related duties.
• Welcome patients and assist with courteous, professional service.
• Schedule appointments accurately using the clinic system.
• Answer calls and route information as needed.
• Register patients and enter demographic and insurance data in the EMR.
• Verify insurance details and explain payment options.
• Collect co-pays and balances; balance the end-of-day drawer.
• Utilize EMR and clinic software including i2i, Tableau, and Patient Portal.

Skills

Customer service

Verbal & written comms

Multitasking

Problem solving

Education

High School Diploma or equivalent

Tools

i2i

Tableau

Vital Interactions

Patient Portal

Check-in kiosks

Job description

Central Health in Austin, TX is seeking an organized front desk administrator to manage patient check-in, appointments, and insurance verification. You will greet patients, collect payments, and ensure accurate data entry in the EMR.

The role requires strong customer service and multitasking in a fast-paced clinical setting. You will work with the care team to maintain smooth patient flow, support front office operations, and ensure confidentiality in line with HIPAA guidelines.