Front Desk - Alabaster

Urology Centers of Alabama; Alabaster (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Urology Centers of Alabama seeks a Medical Front Desk Clerk to warmly greet patients and manage check-in at our Alabaster office. You will capture documents, enter data into the EMR, prepare files for visits, and alert clinicians when patients are ready for further care.

The role requires a high school diploma and strong interpersonal skills. Prior healthcare exposure and bilingual abilities are a plus, with a patient-centric, confidential approach. Day shifts, full-time position.

Qualifications

• Excellent interpersonal skills and communication to interact with patients and staff.
• Ability to work independently or within a team in a fast-paced clinic environment.
• Proficiency with a PC, Windows, MS Office, and EMR system.
• Maintain strict confidentiality per HIPAA and UCA guidelines.
• High school diploma or GED equivalent.

Responsibilities

• Greet and assist patients at check-in at kiosks.
• Collect necessary documents and input information into the EMR system.
• Prepare patient files for office visits.
• Notify physician or nurse that the patient is ready to be taken back.
• Schedule follow-up appointments and communicate post-visit instructions.

Skills

Interpersonal skills

Communication

Teamwork

Independent work

Confidentiality

Education

High school diploma

Tools

EMR system

MS Office

PC/Windows

Job description

Job Details

Job Location: Alabaster Office - Alabaster, AL 35007

Position Type: Full Time

Education Level: High School

Travel Percentage: Negligible

Job Shift: Day

Job Category: Admin - Clerical

General Summary

As the first point of contact for patients arriving at UCA’s clinics, the Medical Front Desk Clerk will greet and assist patients with check-in at kiosks, collection of necessary documents, inputting information into EMR system, preparing file for office visit, and notifying physician or nurse that patient is ready to be taken back. Upon conclusion of service, schedules follow-up appointments and communicates instructions for additional services.

Qualifications

Minimum Qualifications

• Must show the ability to have excellent interpersonal skills and communication to interact with all walks of life, internal and external to UCA, from all educational or cultural backgrounds.
• Must show the ability to work independently or within a team in a fast-paced environment.
• Must show proficiency in use of a variety of office equipment including a PC, Windows, MSOffice, EMR system, multi-line telephone, copier, facsimile machine, etc.
• Must show the ability to maintain confidentiality, including strict adherence to HIPAA and UCA Guidelines.
• Must have a high school diploma or GED equivalent.

Preferred Qualifications

• Bilingual in English and Spanish.
• May have previous experience in healthcare or in a physician clinic setting.
• May demonstrate a good working knowledge of medical terminology.