Bilingual Front Desk: Urgent Care Reception & Scheduling

LaSante Health Center; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

LaSante Health Center is seeking a Front Desk Receptionist to provide excellent customer service, manage appointments, and handle patient inquiries. The ideal candidate will greet patients warmly and maintain a welcoming reception area across in-person and phone interactions.

Responsibilities include scheduling, notifying providers of arrivals, updating patient records, and handling billing elements while coordinating with third-party claims.

Qualifications

• Fluent in Haitian Creole.
• Customer service fundamentals.
• Familiarity with medical terminology.

Responsibilities

• Greet patients professionally in person and by phone.
• Answer questions or refer issues as needed.
• Optimize provider schedules and patient satisfaction through efficient scheduling.
• Notify providers of patient arrivals.
• Maintain and retrieve patient records to ensure information is up to date.
• Verify financial records and collect patient charges while handling third-party claims.

Skills

Customer service

Phone handling

Scheduling

Medical terminology

Haitian Creole (fluent)

Job description

LaSante Health Center is seeking a Front Desk Receptionist to provide excellent customer service, manage appointments, and handle patient inquiries. The ideal candidate will greet patients warmly and maintain a welcoming reception area across in-person and phone interactions.

Responsibilities include scheduling, notifying providers of arrivals, updating patient records, and handling billing elements while coordinating with third-party claims.