Medical Front Desk and Patient Services Specialist

Midland Community Healthcare Services; Midland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Midland Community Healthcare Services, INC. in Midland, Texas, seeks a Customer Service Representative to be the first point of contact for patients.

You will answer phones, schedule appointments, take patient payments, and assist patients with their service needs. Duties include verifying demographics and insurance in the computer system, collecting co-pays and balances, assisting patients with financial arrangements for past-due accounts, and providing information about the clinic and its

Qualifications

• High School Diploma or GED required.
• 1–3 years of customer service experience preferred.
• 1–3 years of medical office experience preferred.
• No felony results on a criminal background screening.
• Drug Screen Test with a negative result.
• Bilingual preferred.

Responsibilities

• Answer, transfer, and initiate clinic business phone calls.
• Schedule, confirm, work-in, and change patients’ appointments.
• Verify and input data in computer system including insurance and patient demographics.
• Verify insurance or program information presented by patients.
• Collect co-payments, deductibles, and past due balances, and answer patients billing questions.
• Assist patients with financial agreements for past due balances.
• Provide the Billing Department with supporting documentation needed to continue the billing process.
• Reconcile day sheets, for credit card payments during end of day procedures.
• Maintain an orderly workstation.
• Prepare for the next day by requesting needed documentation, printing schedules, and making needed copies.
• Assist patients with information about the clinic, its programs, and clinic processes.
• Participate in cross-training opportunities in order to help other front office areas.
• Performs other duties as assigned by the Clinic Manager.

Skills

Customer service experience

Data entry

Bilingual preferred

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Proprietary medical software

Job description

Midland Community Healthcare Services, INC. in Midland, Texas, seeks a Customer Service Representative to be the first point of contact for patients.

You will answer phones, schedule appointments, take patient payments, and assist patients with their service needs. Duties include verifying demographics and insurance in the computer system, collecting co-pays and balances, assisting patients with financial arrangements for past-due accounts, and providing information about the clinic and its