Patient Room Service Call Center Specialist

Midland Health; Midland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Midland Health in Midland, TX is seeking a Call Center Operator to provide high-quality customer service to patients and take room-service meal orders. You will answer phones, verify patient rosters, and ensure orders comply with diet restrictions.

This full-time role requires good communication, computer and telephone skills, and the ability to follow HACCP and regulatory policies. Shift is from 11:00am to 7:30pm, with a focus on accurate, respectful service to patients.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Basic computer and telephone system proficiency.

Responsibilities

• Answer the Call Center phone and take meal orders.
• Check patient rosters for admits and diet changes.
• Ensure orders comply with physician diets and allergies.
• Notify dietitians when assistance is required.
• Print reports and forward requests to appropriate areas.
• Provide courteous, patient-centered service at all times.

Skills

Customer service

Phone etiquette

Effective communication

Computer skills

Education

High school diploma or equivalent

Tools

CRM software

Phone system

Job description

Midland Health in Midland, TX is seeking a Call Center Operator to provide high-quality customer service to patients and take room-service meal orders. You will answer phones, verify patient rosters, and ensure orders comply with diet restrictions.

This full-time role requires good communication, computer and telephone skills, and the ability to follow HACCP and regulatory policies. Shift is from 11:00am to 7:30pm, with a focus on accurate, respectful service to patients.