Medical Front Desk Admin – Patient Care & Scheduling

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 3,003,000 - 4,997,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan with match

Paid Time Off

Tuition reimbursement

Mental Health resources

Disability benefits

Voluntary Benefits

Discounts on insurance and Verizon

Job summary

Mercy Medical Center in Baltimore, MD is seeking an Administrative Assistant for the Center for Endocrinology front office. You will welcome patients, verify insurance, collect payments, and coordinate appointments in a fast-paced clinical setting.

Ideal candidates have medical front-office experience, strong communication, and proficiency with EPIC and Microsoft Office. We offer competitive benefits, PTO, and opportunities to grow within a faith-based health system.

Qualifications

• Front office experience in a medical setting.
• Strong organizational and time‑management skills.
• Excellent verbal and written communication.
• Ability to work well in a team and maintain a positive attitude.
• Customer service oriented with a commitment to patient care.
• Knowledge of insurance verification, benefits coordination, and the insurance authorization process.

Responsibilities

• Greet and check‑in patients with a warm, professional demeanor.
• Answer and manage incoming phone calls and patient messages efficiently.
• Handle patient registration and verify insurance information.
• Collect co‑pays and process payments accurately.
• Schedule, reschedule, and confirm patient appointments.
• Monitor and manage provider schedules to ensure smooth clinic operations.
• Sort and distribute incoming faxes and documents appropriately.
• Assist patients with FMLA and disability paperwork.
• Maintain a clean, organized front office space.
• Provide exceptional service and support to patients and visitors.
• Other duties as assigned.

Skills

Communication

Organizational skills

Teamwork

Customer service

Education

High School Diploma or GED

Tools

EPIC

Microsoft Office

Job description

Mercy Medical Center in Baltimore, MD is seeking an Administrative Assistant for the Center for Endocrinology front office. You will welcome patients, verify insurance, collect payments, and coordinate appointments in a fast-paced clinical setting.

Ideal candidates have medical front-office experience, strong communication, and proficiency with EPIC and Microsoft Office. We offer competitive benefits, PTO, and opportunities to grow within a faith-based health system.