Medical Front Desk Receptionist

King & Bishop; Port Charlotte (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

King & Bishop is seeking a Front Desk Receptionist for a busy endocrinology medical office in Florida. You will be the first point of contact, handling patient check-in/out, scheduling, insurance verification, and registration with a focus on accuracy and patient experience.

The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced clinical setting. Prior EMR/scheduling experience and HIPAA awareness are highly valued.

Qualifications

• High school diploma or equivalent required.
• Experience with medical office front desk or scheduling preferred.
• Experience with EMR systems and scheduling preferred.
• Experience with patient registration and insurance verification preferred.
• Knowledge of medical terminology is a plus.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Attention to detail and organizational skills.
• Ability to multitask in a fast-paced medical office.
• Maintain confidentiality and handle sensitive patient information.
• Professional, dependable, compassionate, team-oriented.
• Bilingual skills are a plus.

Responsibilities

• Greet and assist patients and visitors in a friendly, professional manner.
• Check patients in and out efficiently and accurately.
• Verify and update patient demographics, insurance, and contact information.
• Verify insurance eligibility and benefits as needed.
• Collect copays, deductibles, outstanding balances, and other patient payments.
• Schedule, reschedule, and cancel appointments.
• Answer calls and route clinical questions to staff.
• Obtain and document required patient information prior to appointments.
• Assist with referrals, authorizations, forms, and other admin requirements.
• Communicate appointment details and prep instructions to patients.
• Coordinate laboratory testing and follow-up visits.
• Maintain EMR and scheduling systems data.
• Monitor daily schedules and support patient flow.
• Schedule follow-up appointments and provide documentation at checkout.
• Maintain confidentiality and HIPAA compliance.
• Provide excellent service to patients and coworkers.
• Perform additional administrative duties as assigned.

Skills

Customer service

Communication skills

Multitasking

HIPAA compliance

EMR systems experience

Bilingual

Education

High School Diploma

Tools

EMR software

Scheduling systems

Job description

Front Desk Receptionist – Medical Office

Position Overview

We are seeking a professional, organized, and patient-focused Front Desk Receptionist to support a busy endocrinology practice. This individual will serve as a primary point of contact for patients and visitors while managing front desk operations, appointment scheduling, patient registration, insurance verification, and other administrative responsibilities.The ideal candidate has strong customer service skills, excellent attention to detail, and the ability to manage multiple priorities while creating a welcoming and positive experience for patients.

Key Responsibilities

• Greet and assist patients and visitors in a friendly, professional manner.
• Check patients in and out efficiently and accurately.
• Verify and update patient demographics, insurance, and contact information.
• Verify insurance eligibility and benefits as needed.
• Collect copays, deductibles, outstanding balances, and other patient payments.
• Schedule, reschedule, and cancel appointments according to provider and office guidelines.
• Answer incoming calls, respond to general patient questions, and route clinical questions to the appropriate staff.
• Obtain and document required patient information prior to appointments.
• Assist with referrals, authorizations, forms, and other administrative requirements.
• Communicate appointment details, preparation instructions, and follow-up requirements to patients.
• Coordinate laboratory testing, diagnostic appointments, and follow-up visits as needed.
• Maintain accurate patient information within the EMR and scheduling systems.
• Monitor daily schedules and communicate with providers and clinical staff to support efficient patient flow.
• Schedule follow-up appointments and provide required documentation during patient check-out.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Maintain a clean, organized, and professional front desk and waiting area.
• Provide excellent service to patients, families, providers, and coworkers.
• Perform additional administrative duties as assigned.

Endocrinology Practice Support

This position supports patients receiving ongoing care for conditions including diabetes, thyroid disorders, osteoporosis, hormonal disorders, metabolic conditions, and other endocrine-related conditions.Because many patients require recurring appointments, testing, and ongoing monitoring, the Front Desk Receptionist must be comfortable coordinating follow-up care, communicating appointment requirements clearly, and helping patients understand their upcoming scheduling needs.

Qualifications

• High school diploma or equivalent required.
• Previous medical office, healthcare, front desk, patient service, or scheduling experience preferred.
• Experience with electronic medical records (EMR) and scheduling systems preferred.
• Experience with patient registration and insurance verification preferred.
• Knowledge of medical terminology is a plus.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced medical office environment.
• Ability to maintain confidentiality and appropriately handle sensitive patient information.
• Professional, dependable, compassionate, and team-oriented approach.
• Bilingual skills are a plus.

Ideal Candidate

The ideal candidate enjoys working with people and understands the importance of creating a positive patient experience from check-in through check-out. This person is dependable, organized, compassionate, and able to remain calm and professional in a busy environment.We are looking for someone who works well as part of a team and is willing to assist wherever needed to help the practice operate efficiently and provide a high level of patient service.

Physical Requirements

• Ability to sit and stand for extended periods.
• Ability to move throughout the office as needed.
• Ability to use a computer and telephone for extended periods.
• Ability to lift and move light office supplies as needed.
• Ability to work effectively in a fast-paced medical office environment.