Patient-Focused Medical Front Desk Coordinator

Mercy Medical Center, Baltimore, MD; Overlea (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition reimbursement

Wellness resources

Disability benefits

Employee discounts

Job summary

Mercy Medical Center, Overlea location, is hiring a Medical Receptionist to join the front desk team and support patient flow. The role focuses on greeting and registering patients, scheduling appointments, and handling front desk operations with a patient‑centered approach.

The ideal candidate will manage phone inquiries, verify insurance information, and assist with basic administrative tasks to ensure a positive patient experience at Mercy Overlea.

Qualifications

• Must schedule patients and manage intake activities.
• Answer phones and direct patient inquiries professionally.
• Scan and organize medical records for quick access.
• Triage patient calls by severity and appointment urgency.
• Collect and verify insurance information and benefits.
• Enter charges and process payments accurately.

Responsibilities

• Greet and register patients as they arrive.
• Maintain smooth front desk operations and scheduling flow.
• Support patients with questions and refer to appropriate staff.

Skills

Scheduling

Phone handling

Document scanning

Triage calls

Insurance verification

Charge entry

Job description

Mercy Medical Center, Overlea location, is hiring a Medical Receptionist to join the front desk team and support patient flow. The role focuses on greeting and registering patients, scheduling appointments, and handling front desk operations with a patient‑centered approach.

The ideal candidate will manage phone inquiries, verify insurance information, and assist with basic administrative tasks to ensure a positive patient experience at Mercy Overlea.