Patient-First Front Desk Medical Assistant

Ppmd; Baltimore (MD); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid Time Off

Paid Holidays

Employee Assistance Program (EAP)

401(k) with Employer Match

Flexible Spending Account (FSA)

Job summary

Planned Parenthood of Maryland is seeking a Medical Office Assistant to greet patients, schedule appointments, verify insurance, and maintain accurate EPM/EHR records. You will support front-desk operations with empathy and professionalism in a fast-paced health center in Baltimore.

As the first contact, you will help ensure a welcoming experience, handle cash and scheduling tasks, and collaborate with clinicians and Medical Assistants to support efficient patient flow.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of healthcare front office experience OR 2 years of customer service.
• Detail-oriented with cash-handling skills and comfort with health-record systems.

Responsibilities

• Greet clients, answer calls, and conduct registrations with empathy and cultural humility.
• Schedule patient visits, verify insurance eligibility, and coordinate referrals.
• Enter client details accurately into EPM/EHR while protecting HIPAA.
• Assist with daily cash balancing and clinic operations goals.
• Collaborate with health center team including clinicians and assistants.

Skills

Front desk

Customer service

Empathy

Multitasking

Education

High School Diploma or GED

Tools

EPM/EHR systems

MS Office

Job description

Planned Parenthood of Maryland is seeking a Medical Office Assistant to greet patients, schedule appointments, verify insurance, and maintain accurate EPM/EHR records. You will support front-desk operations with empathy and professionalism in a fast-paced health center in Baltimore.

As the first contact, you will help ensure a welcoming experience, handle cash and scheduling tasks, and collaborate with clinicians and Medical Assistants to support efficient patient flow.