Medical Field Service Engineer – Remote & Travel

Grifols, S.A; Appleton (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

Grifols, S.A. is seeking a Field Service Engineer I to deliver high-quality service and support at customer facilities, with remote access and phone troubleshooting. The role covers Appleton, Wisconsin, and surrounding areas, with up to 70% travel and onboarding in North Carolina for equipment training.

The engineer will handle IH equipment (Erytra/Eflexis) initially, then NAT equipment (Panther/RES), and report to the Regional Service Supervisor.

Qualifications

• Bachelor’s degree in Engineering or related scientific discipline; highly preferred.
• 0–2 years of experience with lab equipment or electronic/electro-mechanical equipment when holding a Bachelor’s degree.
• Equivalency: combinations of education and experience may be considered depending on area.

Responsibilities

• Provide high-quality field service at customer sites with CRM documentation.
• Manage schedules, travel, and parts delivery.
• Perform hardware upgrades and regulatory documentation.
• Install and qualify software, coordinating with project teams.
• Provide remote support via phone and ServiceMax when needed.

Skills

Communication skills

Analytical skills

Troubleshooting

Project coordination

Documentation

Education

Bachelor’s Degree in Engineering or related Scientific Discipline

Associate’s Degree in Engineering or related field

High School Diploma or GED with related experience

Tools

ServiceMax

Salesforce

CRM software

Microsoft Office

Job description

Grifols, S.A. is seeking a Field Service Engineer I to deliver high-quality service and support at customer facilities, with remote access and phone troubleshooting. The role covers Appleton, Wisconsin, and surrounding areas, with up to 70% travel and onboarding in North Carolina for equipment training.

The engineer will handle IH equipment (Erytra/Eflexis) initially, then NAT equipment (Panther/RES), and report to the Regional Service Supervisor.