Medical Field Service Engineer – Remote & Travel
Grifols, S.A
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Job summary
Grifols, S.A. is seeking a Field Service Engineer I to deliver high-quality service and support at customer facilities, with remote access and phone troubleshooting. The role covers Appleton, Wisconsin, and surrounding areas, with up to 70% travel and onboarding in North Carolina for equipment training.
The engineer will handle IH equipment (Erytra/Eflexis) initially, then NAT equipment (Panther/RES), and report to the Regional Service Supervisor.
Qualifications
- Bachelor’s degree in Engineering or related scientific discipline; highly preferred.
- 0–2 years of experience with lab equipment or electronic/electro-mechanical equipment when holding a Bachelor’s degree.
- Equivalency: combinations of education and experience may be considered depending on area.
Responsibilities
- Provide high-quality field service at customer sites with CRM documentation.
- Manage schedules, travel, and parts delivery.
- Perform hardware upgrades and regulatory documentation.
- Install and qualify software, coordinating with project teams.
- Provide remote support via phone and ServiceMax when needed.
Skills
Education
Tools
Job description
Grifols, S.A. is seeking a Field Service Engineer I to deliver high-quality service and support at customer facilities, with remote access and phone troubleshooting. The role covers Appleton, Wisconsin, and surrounding areas, with up to 70% travel and onboarding in North Carolina for equipment training.
The engineer will handle IH equipment (Erytra/Eflexis) initially, then NAT equipment (Panther/RES), and report to the Regional Service Supervisor.
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