Medical Equipment Customer Care Specialist

Quipt Home Medical; Columbus (GA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO plan

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical is seeking a Customer Service Representative to be the first point of contact for patients, caregivers, referrals and commercial accounts. You will handle inquiries, verify insurance, process orders, and coordinate deliveries with care teams.

This role emphasizes accurate data entry, professional communication, and adherence to company procedures. Candidates should be detail-oriented, customer-focused, and able to work in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Experience in clerical or customer service environment.
• Proficient in Microsoft Office (Word, Excel).
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Answer phones with professional greeting and route calls.
• Verify insurance and process orders per procedures.
• Input orders and prescriptions into the computer system accurately.
• Coordinate delivery/pickup timing with patients/caregivers.
• Handle customer inquiries and resolve complaints.
• Maintain patient files and documentation up to date.
• Support quality assurance and reporting tasks.

Skills

Strong communication

Independent worker

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Quipt Home Medical is seeking a Customer Service Representative to be the first point of contact for patients, caregivers, referrals and commercial accounts. You will handle inquiries, verify insurance, process orders, and coordinate deliveries with care teams.

This role emphasizes accurate data entry, professional communication, and adherence to company procedures. Candidates should be detail-oriented, customer-focused, and able to work in a fast-paced environment.