Healthcare Equipment Customer Service Specialist

Quipt Home Medical, Corp.; Cape Girardeau (MO); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical is seeking a Customer Service Representative to be a direct point of contact for patients, caregivers, referrals, or commercial accounts to provide equipment and services, answer inquiries, and resolve complaints.

You will receive, qualify, and process customer orders in a timely, efficient, and courteous manner, and interact with delivery personnel to ensure smooth operations. Strong communication and insurance liaison skills are essential.

Qualifications

• High School Diploma or equivalent.
• Minimum experience in a clerical or customer service environment.
• Proficient with Microsoft Office (Word, Excel) and basic computer skills.
• Strong communication and interpersonal skills with attention to detail.

Responsibilities

• Interact with patients, caregivers, referrals, and accounts to provide information and resolve inquiries.
• Receive, qualify and process customer orders in a timely, accurate manner.
• Verify insurance coverage and obtain prior authorizations when needed for third-party billing.
• Coordinate delivery/pickup times and communicate with clinical staff as required.
• Maintain patient files, records, and documentation with accuracy and timeliness.

Skills

Strong communication skills

Customer-focused

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

Quipt Home Medical is seeking a Customer Service Representative to be a direct point of contact for patients, caregivers, referrals, or commercial accounts to provide equipment and services, answer inquiries, and resolve complaints.

You will receive, qualify, and process customer orders in a timely, efficient, and courteous manner, and interact with delivery personnel to ensure smooth operations. Strong communication and insurance liaison skills are essential.