Medical Device Customer Advocate & Service Specialist

Cirtec Services GmbH; Brooklyn Park (MN); On-site; USD 28,000 - 34,000; Full time

Job summary

Cirtec Medical Corporation in Minnesota is seeking a Customer Service Representative to interface with Customers, Business Development, Manufacturing Leadership, and Planning. You will process orders, prepare correspondences, and fulfill customer needs to ensure satisfaction.

Responsibilities include delivering up-to-date order information, handling daily calls, maintaining records, and supporting quotes. This non-remote role emphasizes professional communication and accurate data handling.

Qualifications

• High school diploma or equivalent.
• Proven customer support experience.
• Be proactive in representing the customer to reach and maintain a high level of customer satisfaction.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication (verbal and written).
• Ability to multi-task, prioritise and manage time effectively with great organization skills.
• Computer skills with MS Office Suite, ERP systems.
• Experience in a regulated industry preferred, medical device experience helpful.
• Must be able to read, write and speak fluent English.
• Must be people oriented with excellent listening, problem solving, analysis and conflict resolution skills.
• Must be patient, a good listener and can work under pressure.
• Must be quality focused and have great attention to detail.

Responsibilities

• Provide customers with delivery information based on planning input and update dates in the ERP system.
• Handle daily calls and correspondence with customers and sales reps on purchase orders/sales orders.
• Keep records of customer interactions, process customer accounts and file documents.
• Prepare and provide customer open order reports as required.
• Work with Business Development on new and revised quotes for purchase orders.
• Contribute to team effort by accomplishing related results as needed.
• Communicate with internal and external customers in a cooperative and professional manner.
• Build sustainable relationships of trust through open and interactive communication.
• Assist to help Cirtec meet sales order promise date(s).
• Complies with company, quality and safety standards, policies, and procedures.

Skills

Customer focus

Communication skills

Time management

Multi-tasking

Problem solving

Education

High school diploma

Tools

MS Office Suite

ERP systems

Job description

Cirtec Medical Corporation in Minnesota is seeking a Customer Service Representative to interface with Customers, Business Development, Manufacturing Leadership, and Planning. You will process orders, prepare correspondences, and fulfill customer needs to ensure satisfaction.

Responsibilities include delivering up-to-date order information, handling daily calls, maintaining records, and supporting quotes. This non-remote role emphasizes professional communication and accurate data handling.