Customer Success Specialist - Medical Devices

Cirtec Medical Corp.; Brooklyn Park (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Wellness programs

Paid Time Off (PTO)

401(k) retirement with company match

Training and career development

Job summary

Cirtec Medical Corp. is seeking a Customer Service Representative to interface with Customers, Business Development, Manufacturing Leadership, and Planning for incoming orders and delivery dates. You will process orders, prepare correspondences, and fulfill customer needs to ensure satisfaction.

This non-remote role requires a proactive, customer-focused attitude, strong communication, and the ability to work in a regulated medical device environment in Brooklyn Park, MN.

Qualifications

• Must have excellent communication skills (verbal and written).
• Strong customers focus and ability to adapt to different personalities.
• Able to multitask, prioritize, and manage time effectively.
• Proactive in representing the customer to achieve high satisfaction.

Responsibilities

• Provide customers with delivery information and update dates in the ERP system.
• Handle daily calls and correspondence with customers and sales reps on orders.
• Maintain records of customer interactions and process customer accounts.
• Prepare and provide customer open order reports as required.
• Assist Business Development on new and revised quotes for orders.
• Communicate professionally with internal and external customers.
• Build relationships through open, interactive communication.

Skills

Excellent communication

Time management

Customer oriented

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Cirtec Medical Corp. is seeking a Customer Service Representative to interface with Customers, Business Development, Manufacturing Leadership, and Planning for incoming orders and delivery dates. You will process orders, prepare correspondences, and fulfill customer needs to ensure satisfaction.

This non-remote role requires a proactive, customer-focused attitude, strong communication, and the ability to work in a regulated medical device environment in Brooklyn Park, MN.