Remote Customer Service Manager - Medical Devices

Providence Medical Technology, Inc.; Salt Lake City (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Options

Job summary

Providence Medical Technology, Inc. seeks a Customer Service Manager to lead the customer service function. Responsibilities include providing exceptional support for sales reps, improving workflows, and ensuring compliance with FDA regulations. Applicants should have a Bachelor’s degree and over 5 years of experience in customer service, preferably in medical devices. This is a remote position with opportunities for growth and further development in a pioneering medical company.

Qualifications

• 5+ years of customer service experience, preferably in medical devices, pharmaceuticals, or regulated manufacturing.
• 2+ years in a supervisory or management role.
• Familiarity with FDA regulations and ISO standards.

Responsibilities

• Lead and develop the customer service function.
• Ensure exceptional support for sales reps and customers.
• Oversee daily operations and ensure regulatory compliance.

Skills

Excellent communication

Problem-solving

Leadership skills

Attention to Detail

Education

Bachelor’s degree in business, healthcare, life sciences, or related field

Tools

ERP/CRM systems (SAP, NetSuite, Salesforce)

Job description

Providence Medical Technology, Inc. seeks a Customer Service Manager to lead the customer service function. Responsibilities include providing exceptional support for sales reps, improving workflows, and ensuring compliance with FDA regulations. Applicants should have a Bachelor’s degree and over 5 years of experience in customer service, preferably in medical devices. This is a remote position with opportunities for growth and further development in a pioneering medical company.