Medical Device Support Specialist

Search Services; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading medical device company in North Houston is seeking Customer Service Representatives to join its Customer Support team. This role is vital for ensuring effective communication between customers, patients, and internal departments while resolving technical inquiries. The ideal candidate will have a High School diploma and some experience in customer service, thriving in a fast-paced call center environment. Strong verbal communication skills and proficiency in Microsoft Excel are necessary to provide top-notch assistance.

Qualifications

• 0–1 years of experience in customer service, preferably in a call center or healthcare-related setting.
• Proficiency in navigating Excel for data entry.
• Ability to work efficiently in a high-volume environment.

Responsibilities

• Handle inbound calls from customers regarding technical support inquiries.
• Provide accurate and responsive customer service.
• Act as a liaison between customers and internal departments.
• Conduct audits to recover company equipment.
• Manage patient inquiries and concerns.

Skills

Strong verbal communication skills

Problem-solving skills

Conflict resolution abilities

Education

High School diploma or equivalent

Tools

Microsoft Excel

Job description

A leading medical device company in North Houston is seeking Customer Service Representatives to join its Customer Support team. This role is vital for ensuring effective communication between customers, patients, and internal departments while resolving technical inquiries. The ideal candidate will have a High School diploma and some experience in customer service, thriving in a fast-paced call center environment. Strong verbal communication skills and proficiency in Microsoft Excel are necessary to provide top-notch assistance.