Customer Experience Manager

Adecco; Trenton (NJ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Annual performance bonus

401(k) with match

Comprehensive medical/dental/vision insurance

Paid life and disability insurance

15 PTO days + 7 paid holidays

Monthly cell phone stipend

Annual bonus

Job summary

A growing medical device manufacturer is seeking a proactive Customer Service & Sales Support Manager to lead a small team and act as the main point of contact for client onboarding and order processing. Candidates with experience in regulated environments and strong communication skills are preferred. This role offers a competitive salary, benefits including a 401(k) match, and a strong team culture.

Qualifications

• 3–5+ years in a customer service or sales support leadership role.
• Industry experience in medical devices, pharma, or other regulated environments is required.
• Comfortable in a small company setting; adaptable and solutions-oriented.
• Experience supporting B2B clients and internal sales teams.
• CRM experience, especially during implementation, is a plus.
• Comfortable in a small company setting and results-driven.

Responsibilities

• Serve as the primary liaison for customer onboarding and product education.
• Manage inbound customer service communication and delegate effectively.
• Oversee order processing, shipment coordination, and invoicing.
• Lead and coach a small customer service team.
• Lead and coach a small customer service team
• Monitor customer satisfaction via surveys and act on feedback to improve service
• Provide input on CRM implementation and process improvements
• Maintain knowledge of regulatory/compliance expectations

Skills

Customer service leadership

Strong communication skills

Organizational skills

Problem-solving skills

Experience in regulated environments

Familiarity with CRM systems

B2B client support

Adaptability

Tools

CRM Systems

Job description

Overview

A growing medical device manufacturer is seeking a proactive and experienced Customer Service & Sales Support Manager to lead a small team and act as the main point of contact for client onboarding, order processing, and ongoing support. This is a critical customer-facing role, ideal for candidates from medical device or pharmaceutical environments who are comfortable wearing multiple hats in a collaborative, fast-paced setting.

Responsibilities

• Serve as the primary liaison for customer onboarding, product education, and pricing inquiries
• Manage inbound customer service communication and delegate effectively across internal teams
• Oversee order processing, shipment coordination, invoicing, and follow-up for unique or recurring orders
• Collaborate cross-functionally with operations, regulatory, and finance to support custom product requests
• Lead and coach a small customer service team
• Monitor customer satisfaction via surveys and act on feedback to enhance service quality
• Provide insight into CRM implementation and recommend process improvements
• Maintain working knowledge of regulatory/compliance expectations

Qualifications

• 3–5+ years in a customer service or sales support leadership role
• Industry experience in medical devices, pharma, or other regulated environments is required
• Strong communication, organizational, and problem-solving skills
• Experience supporting B2B clients and internal sales teams
• Familiarity with CRM systems (experience during implementation is a plus)
• Comfortable in a small company setting; adaptable and solutions-oriented
• Competitive base salary + annual performance bonus
• 401(k) with match, comprehensive medical/dental/vision insurance
• Paid life and disability insurance
• 15 PTO days + 7 paid holidays
• Monthly cell phone stipend
• Strong team culture with opportunity to contribute to broader sales and marketing efforts

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and Management

Industries

• Manufacturing