Customer Service Representative

Cordica Medical; Morgan Hill (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

Cordica Medical, based in Morgan Hill, California, is seeking a Customer Service Representative to manage quotes and orders, ensuring customer satisfaction and operational efficiency. The role blends customer-facing communication with back-end duties, from order entry through shipment and post-sale support.

Key responsibilities include handling inquiries, updating CRM and ERP records, and collaborating with internal teams to expedite orders and maintain accurate documentation.

Qualifications

• Minimum of two years’ experience in a similar role.
• Strong written and verbal communication skills across all levels of staff, vendors, and customers.
• Proficiency in Microsoft Office Suite.
• Basic understanding of medical device manufacturing.
• Ability to communicate technical concepts.
• Service-oriented mindset.
• Experience with an ERP system is a plus.
• Strong sense of urgency and attention to detail, with a high degree of accuracy in job duties.

Responsibilities

• Manage the customer experience from quote through shipment.
• Escalate customer complaints to appropriate management.
• Track and follow up on quote requests.
• Represent the company at trade shows, including booth duties.
• Enter new orders, process order acknowledgments, and maintain documentation.
• Assist Finance with payment follow-up when needed.
• Provide order status updates and communicate any changes or delays.
• Maintain the order backlog and support on-time delivery tracking.
• Work with internal team to expedite orders when necessary.

Skills

Communication skills

Microsoft Office

Medical device manufacturing

Technical communication

Customer service mindset

Attention to detail

ERP experience

Tools

CRM system

ERP system

Job description

Cordica Medical is a mission‑driven medical device company dedicated to advancing patient care through thoughtful innovation and clinical excellence. We specialize in developing and commercializing technologies that address meaningful unmet needs, with a focus on improving outcomes, efficiency, and quality of life for patients and providers alike.

Our team brings together experienced professionals from clinical, engineering, regulatory, and operational backgrounds who share a commitment to integrity, collaboration, and impact. At Cordica Medical, every role contributes directly to our purpose—translating smart ideas into practical solutions that make a real difference in healthcare.

If you’re looking to grow your career in an environment that values accountability, curiosity, and teamwork, Cordica Medical offers the opportunity to do meaningful work while helping shape the future of medical technology.

Cordica Medical is seeking a Customer Service Representative to join our Morgan Hill, California team. The Customer Service Representative plays a key role in managing customer communications related to quotes and orders. This role blends customer-facing interactions with back-end responsibilities to ensure customer satisfaction and operational efficiency. Key responsibilities include: managing the customer experience from order entry through shipment, escalating customer complaints to the appropriate management level, tracking and following up on quote requests, representing the company at trade shows, including booth duties.

Description of Major Duties:

• Serves as the primary point of contact for new customer inquiries
• Communicate with customers regarding quote requests and general inquiries
• Collaborate with internal team members to facilitate customer communication and support sales efforts
• Maintain lead tracking and status updates in the CRM system
• Follow up with customers to ensure engagement and satisfaction
• Enter new orders, process order acknowledgments, and maintain accurate documentation
• Assist Finance with payment follow-up when needed
• Provide order status updates and communicate any changes or delays
• Maintain the order backlog and support on-time delivery tracking
• Work with internal team to expedite orders when necessary

Qualifications and Skills

• Minimum of two years’ experience in a similar role
• Strong written and verbal communication skills across all levels of staff, vendors, and customers
• Proficiency in Microsoft Office Suite
• Basic understanding of medical device manufacturing
• Ability to communicate technical concepts
• Service-oriented mindset
• Experience with an ERP system is a plus
• Strong sense of urgency and attention to detail, with a high degree of accuracy in job duties

Cordica Medical is proud to be an Equal Employment Opportunity and Aff…