Healthcare Customer Service & Support Specialist

Lincare Holdings Inc.; Grand Rapids (MI); Hybride; USD 36 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Résumé du poste

Lincare Holdings Inc. is seeking a responsive customer service professional in Michigan to interact with customers by phone, answer questions, educate on products/services, and ensure accurate documentation and order entry.

The role includes verifying demographics, assessing needs, and confirming physician orders, with a focus on compliance and quality service. The position requires basic education (GED or high school), quick computer data entry, and the ability to train others as needed.

Qualifications

• Read and analyze patient orders
• Effectively communicate with coworkers and patients
• Assist with training of employees
• Calculate figures and amounts for frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Responsabilités

• Communicates with customers via inbound and outbound calls and dialer-generated outbound calls
• Assesses customer needs for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Formation

High School Diploma/GED

Computer entry

Licensing requirements for location

Description du poste

Lincare Holdings Inc. is seeking a responsive customer service professional in Michigan to interact with customers by phone, answer questions, educate on products/services, and ensure accurate documentation and order entry.

The role includes verifying demographics, assessing needs, and confirming physician orders, with a focus on compliance and quality service. The position requires basic education (GED or high school), quick computer data entry, and the ability to train others as needed.