Medical Customer Support & Order Specialist

Lincare-085e31c; Tyler (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Job summary

Lincare is seeking a customer service representative in Kentucky to handle inbound/outbound calls, assess customer needs for products and services, and educate customers about offerings. You will document calls, enter orders, and verify demographic info in the system.

The role requires reading and analyzing patient orders, effective communication with coworkers and patients, and basic computer entry. High school diploma or GED and licensing requirements vary by location.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Read and analyze docs

Effective communication

Employee training

Data/calculation accuracy

Follow oral/written instructions

Education

High School Diploma/GED or 1–3 months training

Computer entry

Licensing requirements by location

Job description

Lincare is seeking a customer service representative in Kentucky to handle inbound/outbound calls, assess customer needs for products and services, and educate customers about offerings. You will document calls, enter orders, and verify demographic info in the system.

The role requires reading and analyzing patient orders, effective communication with coworkers and patients, and basic computer entry. High school diploma or GED and licensing requirements vary by location.