Patient Support & Education Specialist

Lincare Holdings Inc.; Northern (KY); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings Inc. in Northern Kentucky is seeking a customer-focused employee who communicates with customers to answer questions, resolve problems, and determine ongoing product/service needs.

You will handle inbound and outbound calls, validate physician orders, educate customers about products, enter orders, and maintain accurate records. A High School diploma or GED and computer skills are required; opportunities for training and advancement are offered.

Qualifications

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients.
• Assist with employee training.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services.
• Assess customer compliance with physician orders.
• Educate customers about products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.

Skills

Customer service

Communication

Training others

Numerical accuracy

Education

High School Diploma or GED

Tools

Data entry

Job description

Lincare Holdings Inc. in Northern Kentucky is seeking a customer-focused employee who communicates with customers to answer questions, resolve problems, and determine ongoing product/service needs.

You will handle inbound and outbound calls, validate physician orders, educate customers about products, enter orders, and maintain accurate records. A High School diploma or GED and computer skills are required; opportunities for training and advancement are offered.