Call Center Customer Care Team

norcoexternal; Meridian (ID); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health, Vision and Dental Insurance

Health Savings Account

Medical and Dependent Care FSA

Life Insurance

401(k) with Employer Matching

Employee Tuition Reimbursement

Employee Discount on Norco products

Job summary

Norco is seeking friendly, confident individuals to join our Customer Care team in Meridian, Idaho. This full-time role supports our Medical Resupply Department by handling inbound calls and delivering personalized service to replenish medical supplies.

You will document interactions and follow best practices to resolve inquiries. As a member of the Contact Center, you will educate customers on options for products, manage shipping and billing questions, and assist community agencies in

Qualifications

• Strong phone and verbal communication skills with active listening.
• Sense of urgency, professionalism, and time management.
• Confident and engaging interaction with coworkers and customers.
• Sound decision-making abilities.
• Ability to multi-task, set priorities and manage time.
• Fundamental typing and computer skills.
• Accurate data entry into custom software and MS Office 365.

Responsibilities

• Manage inbound calls in an efficient and timely manner.
• Identify customer needs, clarify information, and provide solutions.
• Educate customers on options for medical products and services.
• Follow processes to resolve inquiries.
• Support community agencies in continuity of care as patients transition.
• Guide customers through shipping and billing inquiries.
• Document conversations and interactions thoroughly.

Skills

Phone skills

Verbal communication

Sense of urgency

Confident and engaging

Decision making

Multi-tasking

Typing and computer skills

Data entry in software and MS 365

Tools

Microsoft Office 365

Job description

Call Center Customer Care Team

1303 S Silverstone Way, Meridian, ID 83642, USA

Full-time

Job Description

Are you a confident, customer-oriented individual? Do you enjoy engaging with others and working to meet individual needs? If so, Norco is seeking friendly, confident individuals to join our Customer Care team, a part of Norco's Medical Resupply Department. Customer care team members work in our progressive contact center to provide exceptional, personalized service to our customers to replenish medical supplies. Contact Center team members handle inbound calls seeking to create a positive and productive experience for each caller. Main responsibilities of the position include:

• Manage inbound calls in an efficient and timely manner
• Identify needs, clarify information, and provide timely customer solutions
• Educate customers on options for diverse medical products and services
• Follow proven processes and best practices to resolve customer inquiries
• Support community agencies in the continuity of care as their patients transition their healthcare
• Lead customers through shipping and billing inquiries
• Document customer conversations and interactions in a comprehensive, thorough manner

Qualifications

While comprehensive hands-on training is provided, some of the skills we value include a variety of the following:

• Strong phone and verbal communication skills supported by active listening skills
• Sense of urgency, professionalism, and proven time management skills
• Confident and engaging in their work with other employees and customers
• Sound decision-making abilities
• Ability to multi-task, set priorities, and manage time effectively
• Possess fundamental typing and computer skills
• Accurately enter data into custom software and Microsoft Office 365 applications

Additional consideration given to candidates with the following work experience(s):

• Entry-level healthcare
• Contact/call center experience
• Retail sales experience

Additional information

Norco offers competitive compensation and a comprehensive benefit package, including:

• Employee Stock Ownership Plan (ESOP) - Take ownership in the company you work for
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employees by Norco
• 401(k) with Employer Matching
• Employee Tuition Reimbursement
• Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than 80branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a drug-free workplace