Medical Customer Service – Central Support - Insurance Verification team

norcoexternal; Idaho; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision and Dental Insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

401(k) with Employer Matching

Tuition Reimbursement

Employee Stock Ownership Plan (ESOP)

Job summary

Norco is seeking a Medical Customer Service professional to support the Central Support Insurance Verification team in Meridian, Idaho. The role focuses on verifying insurance coverage, confirming benefits, obtaining required authorizations, and processing new intakes with accuracy and empathy.

You will interact with customers, maintain records in the electronic system, and strive to meet personal targets while providing clear, timely answers to billing questions.

Qualifications

• High school graduate or equivalent.
• Excellent customer service skills.
• Strong phone and verbal communication skills along with active listening.
• Ability to multi-task, set priorities and manage time effectively.
• Excellent written communication skills.
• Good typing and 10-key skills.
• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position.
• Detail oriented.
• Ability to work with diverse clientele.
• Ability to sit for extended periods of time.

Responsibilities

• Verify patient insurance coverage and eligibility.
• Confirm benefits and covered service.
• Obtain required pre-authorizations or referrals.
• Identify customers’ needs, clarify information, research every issue and provide a solution.
• Keep records of all customer conversations in Norco’s electronic system in a comprehensible way.
• Meet personal qualitative and quantitative targets.
• Answer billing and other customer questions or direct customer to proper billing personnel.
• Process customer orders and input customer orders into the computer.
• Initiate and complete new intakes and assist in setting up new accounts where applicable.
• Route patient information to appropriate personnel/departments as necessary to order, deliver and bill medical products and services.
• Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care.

Skills

Customer service

Phone communication

Active listening

Time management

Written communication

Typing

10-key data entry

Attention to detail

Multitasking

Diversity sensitivity

Education

High school diploma

Job description

Medical Customer Service – Central Support -Insurance Verification team

1303 S Silverstone Way, Meridian, ID 83642, USA

Full-time

Job Description

Norco is currently seeking an individual to fill our Medical Customer Service – Central Support-Insurance Verification team position. The Medical Customer Service Representatives on ourInsurance VerificationTeam is responsible forVerifying patient insurance coverage and eligibilityand accurately process pre-qualification steps for new Intakes.Other responsibilities include, but are not limited to:

• Communicate with customers in a professional and enthusiastic way
• Verify patient insurance coverage and eligibility
• Confirm benefits and covered service
• Obtain required pre-authorizations or referrals
• Identify customers’ needs, clarify information, research every issue and provide a solution
• Keep records of all customer conversations in Norco’s electronic system in a comprehensible way
• Meet personal qualitative and quantitative targets
• Answer billing and other customer questions or direct customer to proper billing personnel
• Process customer orders and accurately input customer orders into the computer
• Initiate and complete new intakes and assist in setting up new accounts where applicable
• Route patient information to appropriate personnel/departments as necessary to order, deliver and bill medical products and services
• Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care
• Adhere to all established procedures, policies and safety rules
• Perform other tasks as assigned or needed

Qualifications

• High school graduate or equivalent
• Excellent customer service skills
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Excellent written communication skills
• Good typing and 10-key skills
• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position
• Detail oriented
• Ability to work with diverse clientele
• Ability to sit for extended periods of time

Benefits

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco through United Heritage
• Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.