Medical Concierge & Patient Services Specialist

Advocate Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health is seeking a diligent Medical Receptionist to support front desk operations. You will answer calls, confirm appointments, and perform patient check-in and registration. The role requires accurate data entry, strong communication, and ability to manage documentation efficiently.

Responsibilities include handling payments, coordinating mail and office supplies, and maintaining orderly medical records in a fast-paced environment.

Qualifications

• 1 year medical receptionist experience preferred.
• Experience with medical terminology and data entry required.
• Proficient typing and accurate spelling required.
• Excellent oral and written communication, organizational and time management skills.

Responsibilities

• Answer multi-line telephone and provide routine information to callers and patients.
• Contact patients by telephone to confirm scheduling and communicate changes to staff.
• Perform patient check-in and initial registration tasks.
• Collect post charges and payments and prepare receipts.
• Order, monitor and stock paper supplies and retail items.
• Process mail and supply deliveries and maintain records.

Skills

Telephone handling

Medical terminology

Data entry

Typing speed

Education

High School Diploma or GED

Tools

Telephone

Typewriter

Computer

Copier

Fax machine

Job description

Advocate Health is seeking a diligent Medical Receptionist to support front desk operations. You will answer calls, confirm appointments, and perform patient check-in and registration. The role requires accurate data entry, strong communication, and ability to manage documentation efficiently.

Responsibilities include handling payments, coordinating mail and office supplies, and maintaining orderly medical records in a fast-paced environment.