Compassionate Patient Services Specialist

Advocate Health; Charlotte (NC); Sur place; USD 21 000 - 29 000; Plein temps

Résumé du poste

Advocate Health seeks a courteous front desk professional to join its patient services team. The role focuses on registration, insurance verification, scheduling, and cash handling, ensuring a smooth and compassionate patient experience in a fast-paced healthcare setting.

Candidates should have a High School Diploma or GED, basic computer skills, and prior front desk or medical records software experience to support smooth operations and accurate record-keeping.

Qualifications

• High School Diploma or GED required.
• Customer relations experience preferred.
• Computer experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsabilités

• Assist with patient registration, insurance verification, scheduling, and cash receipting.
• Handle arrival and departure desk activities with accuracy to ensure a positive patient experience.
• Encourage use of front-end technology during registration.
• Enter and maintain confidential patient information including insurance and billing data.
• Assist billing functions or direct to the appropriate billing office.
• Demonstrate knowledge of emergency codes and applicable healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency supplies/equipment.

Connaissances

Customer service

Interpersonal skills

Critical thinking

Teamwork

Formation

High School Diploma or GED

Description du poste

Advocate Health seeks a courteous front desk professional to join its patient services team. The role focuses on registration, insurance verification, scheduling, and cash handling, ensuring a smooth and compassionate patient experience in a fast-paced healthcare setting.

Candidates should have a High School Diploma or GED, basic computer skills, and prior front desk or medical records software experience to support smooth operations and accurate record-keeping.