Medical Clinic Operator

Kansas City Orthopedic Alliance; Leawood (KS); On-site; USD 24,000 - 32,000; Full time

Job summary

Kansas City Orthopedic Alliance is seeking a full-time Telephone Operator to serve as the liaison between patients and medical staff. The role centers on handling telephone switchboard duties, triaging calls, and relaying messages with accuracy and care.

The ideal candidate will have a High School diploma or equivalent, 1–5 years of office experience (medical setting preferred), and strong customer service, listening, and communication skills.

Qualifications

• 1-5 years of office experience preferred, medical setting a plus.
• Strong customer service skills and ability to communicate clearly.
• Ability to multitask and stay organized in a busy front-office environment.

Responsibilities

• Answer all incoming calls courteously and connect callers with the correct extension.
• Take and relay messages accurately and promptly.
• Respond to emergency and urgent calls from patients in a timely manner.
• Direct callers to clinical staff as necessary.
• Perform triage, transfer calls, set up conference calls, and report phone equipment issues.

Skills

Customer service

Active listening

Phone etiquette

Time management

Organizational skills

Education

High School diploma or equivalent

Job description

Kansas City Orthopedic Alliance is the largest, independently owned orthopedic specialty practice in the Kansas City metro area. We have over 50 medical providers practicing out of eight locations. Each team focuses on the importance of customer service, communication, and caring for patients. This is a full-time, Monday-Friday position.The Medical Clinic Operator serves as liaison between patients and medical staff. They are responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages.ESSENTIAL DUTIES:Courteously and efficiently answers all incoming calls and connects callers with the correct extension.Takes and relays messages in an accurate and timely manner.Responds to emergency and urgent calls from patients in a timely manner.Directs callers immediately to clinical staff as necessary.Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.Provides a pleasant and helpful phone contact for callers.The ideal candidate for the Telephone Operator will have the following background and experience:High School diploma or equivalentMinimum 1-5 years office experience, preferably in a medical settingAbility to sit for long periods, stand & bend.Customer service skills involving active listening, proper phone etiquette, ensuring time sensitivity is recognized by customers is required.Attention to detail, and ability to steer the conversation to schedule an appointment in an efficient manner.Time management and the ability to be organized and handled multiple tasks concurrently.