Orthopedic Medical Scheduler & Patient Concierge

Kansas City Orthopedic Alliance; Leawood (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

6 company paid holidays

Rich PTO accruals

Medical (on-site service discount)

Dental

Vision

Wellness program

HSA/FSA option

Company paid Life/AD&D and Long-Term<

401(K) with a substantial company<

Job summary

Kansas City Orthopedic Alliance is seeking a Medical Clinic Scheduler to join our full-time team in the Kansas City metro area. You will work as part of a telephone operator pool, scheduling and rescheduling patient appointments according to provider protocols and maintaining clear documentation.

The role emphasizes strong customer service, accurate data entry, and knowledge of insurance eligibility while adhering to HIPAA, OSHA, and Medicare regulations.

Qualifications

• High School diploma or equivalent.
• 1-5 years office experience, preferably in a medical setting.
• Ability to sit for long periods, stand & bend.
• Customer service skills involving active listening, proper phone etiquette.
• Time management and the ability to be organized and handle multiple tasks concurrently.
• Knowledge of HIPAA, OSHA, and Medicare regulations.

Responsibilities

• Answer and route incoming calls correctly and take accurate notes when unable to connect the caller to the requested party.
• Schedules and reschedules patient appointments per established provider protocols.
• Advise callers regarding practice, payment/cancellation policies and pre-authorization requirements as appropriate.
• Enter accurate patient demographics and other required information into the medical software system.
• Confirm and document eligibility and benefits via software application.

Skills

Customer service

Phone etiquette

Communication

Active listening

Time management

Education

High School diploma or equivalent

Job description

Kansas City Orthopedic Alliance is seeking a Medical Clinic Scheduler to join our full-time team in the Kansas City metro area. You will work as part of a telephone operator pool, scheduling and rescheduling patient appointments according to provider protocols and maintaining clear documentation.

The role emphasizes strong customer service, accurate data entry, and knowledge of insurance eligibility while adhering to HIPAA, OSHA, and Medicare regulations.