Patient Experience Coordinator

Kansas City Orthopedic Alliance; Leawood (KS); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Kansas City Orthopedic Alliance is seeking a friendly front desk receptionist to greet patients, verify demographics and insurance, and coordinate with medical staff. You will manage cash handling, scheduling, and chart preparation while maintaining a positive, professional presence at the reception area.

Ideal candidates have 6 months to 1 year of front desk experience, solid computer skills (Windows, Practice Management, EMR), and excellent communication.

Qualifications

• 6 months–1 year experience and/or training in a medical front desk or related role.
• High school diploma or equivalent (GED) required.
• Advanced computer skills, especially with Windows, Practice Management, and EMR systems.
• Professional appearance and courteous demeanor expected to interact with diverse patients.
• Strong communication, tact, and confidentiality to protect patient data.

Responsibilities

• Check patients in and out and verify insurance information.
• Scan insurance cards and demographic data into the system.
• Explain financial arrangements to patients and collect payments.
• Schedule appointments for returning and walk-up patients.
• Handle co-pays, authorizations, and daily deposits; post charges.
• Prepare charts and paperwork for the next day’s clinics.
• Maintain HIPAA confidentiality and keep waiting area neat.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Professional image

Multitasking

Tact and diplomacy

Education

High school diploma or GED

Tools

Windows

Practice Management software

Electronic Medical Records (EMR)

Job description

Kansas City Orthopedic Alliance is seeking a friendly front desk receptionist to greet patients, verify demographics and insurance, and coordinate with medical staff. You will manage cash handling, scheduling, and chart preparation while maintaining a positive, professional presence at the reception area.

Ideal candidates have 6 months to 1 year of front desk experience, solid computer skills (Windows, Practice Management, EMR), and excellent communication.