Medical Care Coordinator: Scheduling & Patient Support

Pinehurst Surgical Clinic, PA; Sanford (NC); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Pinehurst Surgical Clinic, PA in Sanford, NC is seeking a Medical Coordinator to support patient flow, scheduling, education, and provider communication, ensuring accurate clinical documentation and smooth coordination of procedures.

The role emphasizes HIPAA-compliant service, teamwork with clinical and clerical staff, and delivering high-quality patient experiences while maintaining confidentiality and efficient operations.

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with EMR systems, patient portals, and office communication tools.
• Strong telephone, written, and verbal communication skills.
• Detail-oriented with strong organizational and multi-tasking abilities.

Responsibilities

• Promptly answer calls using approved scripting and aid patients.
• Route clinical questions to physicians or clinical staff; communicate urgent requests immediately using messaging tools.
• Return all phone calls within one business day; ensure urgent calls are addressed immediately.
• Provide accurate messages to staff and task physicians with referring provider requests.
• Register new patients using iHealth task list, verify demographics and insurance, and process referrals according to clinic policy.
• Assess insurance requirements, including primary referrals and contracted carriers, prior to scheduling.
• Schedule appointments and provide patients with directions and pre-appointment instructions.

Skills

Telephone communication

Written communication

Verbal communication

Multitasking

HIPAA knowledge

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR systems

Patient portals

Office communication tools

Job description

Pinehurst Surgical Clinic, PA in Sanford, NC is seeking a Medical Coordinator to support patient flow, scheduling, education, and provider communication, ensuring accurate clinical documentation and smooth coordination of procedures.

The role emphasizes HIPAA-compliant service, teamwork with clinical and clerical staff, and delivering high-quality patient experiences while maintaining confidentiality and efficient operations.