Satellite Clinic Medical Coordinator

Pinehurst Surgical Clinic, PA; Rockingham, Northern (NC, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Pinehurst Surgical Clinic, PA is seeking a Medical Coordinator to support clinical operations and patient care coordination. You will help manage scheduling, education, provider communication, and procedural coordination to optimize outcomes and physician productivity.

The role emphasizes accurate documentation, compliant processes, and exceptional patient service within a multi-specialty clinic environment.

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with EMR systems, patient portals, and office communication tools.
• Strong telephone, written, and verbal communication skills.
• Detail-oriented with strong organizational and multi-tasking abilities.

Responsibilities

• Promptly answer calls using approved scripting and aid patients.
• Route clinical questions to physicians or clinical staff; communicate urgent requests immediately using messaging tools.
• Return all phone calls within one business day; ensure urgent calls are addressed immediately.
• Provide accurate messages to staff and task physicians with referring provider requests.
• Register new patients using iHealth task list, verify demographics and insurance, and process referrals according to clinic policy.
• Assess insurance requirements, including primary referrals and contracted carriers, prior to scheduling.
• Schedule appointments and provide patients with directions and pre-appointment instructions.

Skills

Strong telephone communication

Written communication

Verbal communication

Multitasking

Attention to detail

HIPAA compliance

Customer service

Education

Associate degree or higher preferred

Tools

EMR systems

Patient portals

Office communication tools

Job description

Pinehurst Surgical Clinic, PA is seeking a Medical Coordinator to support clinical operations and patient care coordination. You will help manage scheduling, education, provider communication, and procedural coordination to optimize outcomes and physician productivity.

The role emphasizes accurate documentation, compliant processes, and exceptional patient service within a multi-specialty clinic environment.